– Streamlining IT for Businesses – Your Trusted MSP Partner

– Streamlining IT for Businesses – Your Trusted MSP Partner

The kid who loved computers

Ever since his primary school days, Mark knew he wanted to work with computers. Taking apart his Commodore 64/ZX Spectrum 48K and putting them back together again, was one of his favorite pastimes as a young boy. Naturally, he chose IT as one of his A-levels at Sixth form college!

Fascinated by technology and the pace of change, he worked in the IT industry from banking to manufacturing & retail to construction sectors, garnering valuable experience for almost 2 decades.

The firm beginning

In 2011, working as Service Desk IT Manager at a prestigious firm, Mark had an epiphany.

Realizing that the ever-evolving technological landscape of today’s businesses poses a huge challenge to SMBs with a limited budget; Mark decided it was time to bring a practical solution to the market, fully understanding what individuals & businesses need to make their IT operations simple and stress-free.

His knack for designing result-oriented solutions keeping his clients secure, compliant and making their lives easier, led to the foundation of Mark1 IT Solutions.

Mark1 IT Solutions is an IT services company, working with the mission to simplify the provision of IT Support to SMBs in the Midlands area, bridging the knowledge gap between customers and the ever-evolving technological landscape. We make sure that our customers receive the best possible IT solutions for their needs; within their budget and timeframe.

From fixing computers in his living room to running a small team, Mark’s passion for helping people by designing befitting solutions for smoother businesses operations grows every day. His first love will always be computers, but he still makes time for family and enjoys fitness routines like running & cycling.

Meet the Team

Mark Stevens
Mark StevensManaging Director
Mark started his business, Mark1 IT Solutions, back in 2011, with over 20 years’ experience coupled with a full understanding of exactly what individuals & businesses really need to make their IT requirements simple and stress-free as possible, he realised their requirements could be met and made so much better.
Mark has worked within IT in many varied sectors from banking, manufacturing, retail and the building industry. Mark and his team have a clear and defined aim – give the customer what they need in IT support and development within budget and on time. Mark is keen to come to your business and evaluate any areas for improvement or efficiencies giving support and back up when you need it; letting you concentrate on developing your business, confident your IT won’t let you down.
Kimberley Smith
Kimberley SmithOperations Manager
With two decades of diverse experience in printed and online media, including sales and management roles within a large organisation, Kim brings a wealth of knowledge and expertise to her work. She previously served as Head of Customer Services, both national and international, for over 3 years, in a London-based wellness company where she helped develop and expand the successful customer care operations. Now, as part of Mark1 IT Solutions, she works to ensure the smooth and efficient operation of the business.
Jack Winter
Jack WinterService Delivery Technician
Jack Winter is our Service Delivery Technician. He might have already smashed out a Tech Gremlin for you already! Jack’s an avid pétanque player representing the county numerous times. He also qualified to play for England in the Home Nations. He has grown up around computers owning numerous games consoles and building his own PC at the age of ten. He has been obsessed with Technology ever since.
Josh Stanworth
Josh StanworthService Delivery Technician
Josh is a musician, cyclist and tech and has been playing several instruments including guitar, bass and keyboards from a young age.
He is just getting back into cycling and enjoying the luxury of being able to ride to the Mark1 office every day.
Josh has been around computers all his life but gained his interest in computing at around 15 when he installed a Linux OS on my laptop to replace Windows Vista, and has been obsessed ever since!
Hayley Avory
Hayley AvoryService Desk Manager
With over 15 years of experience in Telecoms and IT, Hayley is not your typical tech professional.
Beyond her proven track record in the industry, Hayley is an avid reader, a snowboarding enthusiast, and a devoted advocate for quality family time.
Her journey in technology is characterized by a love for challenges and an innate ability to thrive under pressure. Always at the forefront of tech trends, Hayley combines her passion for literature with a commitment to staying ahead in the ever-evolving digital landscape.

Whether she’s tackling complex technical landscapes or carving through snow-covered slopes, Hayley brings a unique blend of expertise and adventure to the table.

Her ability to seamlessly integrate professional excellence with personal passions makes her a valuable asset to any team, creating a dynamic and well-rounded professional experience.

Katherine Vernon
Katherine VernonOffice Manager
Meet Katherine, the dynamic office manager at Mark1 IT, with a background in admin spanning many years, Katherine is the spreadsheet wizard and organisational pro whose commitment to fostering a positive workplace culture make her an invaluable asset.
Known for her festive spirit, Katherine transforms the office into a lively hub during holidays like Halloween and Christmas.

Beyond her organizational prowess, Katherine is an avid hiker and a passionate reader, bringing a well-rounded perspective to the team.
Her dedication to creating a harmonious work environment and her zest for life make her an essential part of the Mark1 IT family.

Paul Kennedy
Paul KennedyVirtual Finance Director
Meet Paul, our dedicated accountant from Byte Accounting who is committed to keeping our finances in order. With his keen eye for detail and vast experience in the field, he ensures that every pound is accounted for and that our financial statements are accurate and up-to-date. He’s not just a numbers person, though – Paul is also great at explaining financial concepts in a way that’s easy to understand. He helps business owners like us make sense of their finances and guide us through the complex world of accounting. He’s always available to answer any questions we have and help us make informed decisions about our finances. We’re lucky to have him on our team!
OPTIC
OPTICAutomation Assistant
At Mark1 IT, we understand the importance of streamlining business operations and maximising efficiency. That’s why we have developed OPTIC, our very own automation assistant. OPTIC is designed to help automate routine tasks, freeing up time and resources for more important projects. The name OPTIC is formed from the first letter of our core company values: Ownership, Prime, Transparent, Integrity, and Cohesion. These values drive the development and function of OPTIC, ensuring that it not only simplifies your processes but also aligns with our commitment to integrity and transparency. With OPTIC, businesses can trust that their operations are running smoothly and efficiently, allowing them to focus on what really matters.

Get in touch with Mark for a free 15 minute discovery call

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