• The quoted specification does not form any part of a contractual obligation until agreed by both parties. 
  • Prices quoted are valid for 30 days and supersede all previous quotations. 
  • Terms of payment – standard terms are hardware payment with order unless, with the balance payable 30 days after invoice date. On occasion we may require a 50% deposit in cases of new businesses or where credit terms cannot be determined. The decision of a company director will be final in all cases with reference to deposits. Final invoices will be issued after completion of the installation. 
  • All goods remain the property of Mark1 IT Solutions Ltd until paid for in full. 
  • Unless stated otherwise, cabling costs are not included and will be charged at Mark1 IT standard cabling rates. Details are available from the offices of Mark1 IT. If installing to existing cabling, additional costs may be incurred if further cabling, repairs or parts are required. These will be added to the final invoice. 
  • Following acceptance of quote, should the order be cancelled or require a date amendment at the clients request, Mark1 IT reserve the right to charge on the following scale. More than 7 days before installation date, up to 25% of order value; less than 7 days before installation date, up to 50% of order value. For also see any bespoke T&C’s attached to the order form. 
  • It is the client’s responsibility to ensure that any contract for lines or billing, maintenance or system leasing and other related services are cancelled.
  • Where lines are involved and ordered through Mark1 IT, orders will be managed by our Projects Team. They will keep you informed of any delays or issues that may occur. New line provisions go through Openreach and we will manage the process for you, however we cannot be held responsible for their failure to deliver these services, numbers allocated and any consequential losses arising from the service, although we will always endeavour to ensure correct delivery of the goods and services ordered. 
  • User training – where ordered – will be carried out on a pre-arranged date. In the event that the trainer cannot complete the task due to client staff related issues, such as, but not limited to, absence, meetings etc, additional days can be arranged at our standard charges. 
  • All installations carried out by Mark1 IT require a minimum of two mains power outlets per cabinet. No costs are included in our proposal for supply of such facilities. It is the clients responsibility to inform Mark1 IT of anything they believe may prevent or hinder Mark1 IT from completing the quoted works. 
  • Should Mark1 IT be unable to complete any works due to issues on or with a site for which Mark1 IT have no responsibility, Mark1 IT reserve the right to charge up to 50% of order value. 
  • Any installation at height will require a separate estimate of costs, for any access equipment. 
  • Mark1 IT recommend the use of a UPS to assist with the continuity of service in the event that the site loses power. The UPS quoted will be suitable for the equipment listed; Mark1 IT will not accept liability for equipment failure should additional devices be attached to the UPS. 
  • IT Services/Telecoms/Website Maintenance Agreements Payment Terms: Invoiced Monthly with all payments via GoCardless payment system only.
  • Any client accepting a quote for goods / services provided by Mark1 IT agrees to be bound by the terms and conditions above. 

Telephone System Support Clients  

  • Unless specifically requested to the contrary, all additional hardware purchased will be added to your current contract. The value of these additions will be calculated at the time of the annual renewal, and the total cost of the contract for the following and subsequent years will reflect the additional hardware covered.